Create Backup

Preparation

Before running your first backup, please have a look at the Backup Configuration to set it up correctly.

Backup

It is recommended to stop Zammad before running the backup.

To create a backup, execute the script zammad_backup.sh as root or zammad user:

$ /opt/zammad/contrib/backup/zammad_backup.sh

Please make sure to test the backup function manually with the user you’re planning to backup first. This ensures that your backup really is running as expected.

The backup process should look like this one:

# Zammad backup started - Fri Jan 21 17:53:44 CET 2022!

creating file backup...
 ... as full dump
creating postgresql backup...
Ensuring dump permissions ...

# Zammad backuped successfully - Fri Jan 21 17:53:57 CET 2022!

If you are facing issues while backing up your data, you can have a look at the troubleshooting section to read about common issues.