Zammad uses Ruby on Rails so you can make use of the rails console.


Please double check your commands before running, as some of those commands might cause data loss or damaged tickets! If you’re unsure, use a test system first!

To open the rails console on the shell you have to enter the following commands.

Start Zammad’s Rails console

Running a single command

The following command will allow you to run a single command, without running a shell (e.g. for automation).


Replace {COMMAND} with your command you want to run.


If you enter a p in front of your command (e.g. like rails r 'p Delayed::Job.count'), you’ll actually receive a printed output (without you won’t!).

# package installation
$ zammad run rails r '{COMMAND}'

# source installation
$ rails r '{COMMAND}'

Running several commands in a shell

The following command will provide you a rails console. It allows you to run several commands inside it.

This reduces loading times greatly.

# package installation
$ zammad run rails c

# source installation
$ rails c


Starting Rails Console in Safe Mode

Normally, starting rails console requires certain third-party services to be up and running. You may receive errors and console will refuse to start in case they are not available.

However, it’s possible to start rails console in safe mode by setting a special environment variable. With ZAMMAD_SAFE_MODE=1 set, availability of these services will be ignored.

$ ZAMMAD_SAFE_MODE=1 zammad run rails c
Zammad is running in safe mode. Any third-party services like Redis are ignored.

There was an error trying to connect to Redis via redis://localhost:6379.
Please provide a Redis instance at localhost:6379 or set REDIS_URL to point to a different location.
#<Redis::CannotConnectError: Error connecting to Redis on localhost:6379 (Errno::ECONNREFUSED)>
Loading production environment (Rails
3.1.3 :001 >