Migrating to Zammad

Zammad will migrate the following information:

• Tickets and their Articles

• Groups / Queues

• Organizations

• Agents and Customers (if applicable)

After migrating to Zammad you’ll want to continue with the First steps to configure Zammad. This has to be done after migration.

Limitations

There might be source dependent limitations which we will be covering on the direct migration pages.

However, these limitations count for all migrations:

• Migrations are only possible on new instances.

• Migrations are only possible from one sources. Several migration sources on one instance are not supported.

• Zammad can’t migrate object types it doesn’t know, migrations will fail.

• Zammad migrates all or nothing. This means that you can’t deselect specific information specific groups, tickets or users.

Available Migration Options

• Freshdesk
• Kayako
• OTRS
• Zendesk

Note

😖 Missing a migration source?

If we don’t cover your favorite source yet, you’ll have two options. You can either fiddle around by using Zammads powerful API or drop our sales team a message for a custom development or even migrator sponsoring.

🤓 Migrations are available for hosted setups too, contact support for further information!