Working on user information


Please note that this is not a full command list, if you’re missing commands, feel free to ask over at the Community.

Find user

In order to work on user information or to check for specific information, you’ll need to find it first.

>> User.find(4)                       # We already know the ID of the user
>> User.find_by(email: 'your@email')  # Searching for the user by his Email address
>> User.find_by(login: 'john.doe')    # Searching for the user by his login

Unlock a locked user account


Unlocking a locked user account is also supported by Zammad’s web UI. Please refer the admin documentation for more information.

It sometimes happens that a user locks himself out by wildly trying the wrong password multiple times. Depending on your maximum failing login count (default: 10 times), Zammad might lock the account.

The user can’t login any more (forever) if he doesn’t change the password or you reset the counter.

>> u=User.find(**USERID**)
>> u.login_failed=0

You can also double check if the account is locked by running the following (result needs to be 1 above your limit, so 11 for the default of 10 failing logins)

>> User.find(**USERID**).login_failed

Change / Update Email address of user

If needed, you can simply change the Email address of the user.


Please note that the login attribute is not affected by this and Zammad thus might show different information within the UI.

>> u = User.find(**USERID**)
>> = ''

You need to find the user ID of the user first for this.

Change / Update Login name of user

Change the user name of the user (e.g. if you want to login with a shorter username instead of a mail address)

>> u = User.find(**USERID**)
>> u.login = ''

You need to find the user ID of the user first for this.

Set admin rights for user

Don’t have access to Zammad anymore? Grant yourself or another user administrative rights.

>> u = User.find_by(email: '')
>> u.roles = Role.where(name: ['Agent', 'Admin'])

Set password for user

You or the user did forget his password? No problem! Simply reset it by hand if needed.

>> User.find_by(email: '').update!(password: 'your_new_password')

Remove password for user

If you added a second authentication method (e.g. LDAP) after launch, there still may be a password in Zammad’s own user management. In cases like that users will be able to login with their (local) Zammad password in addition to the credentials stored on the external authentication provider. Simply remove the password stored by Zammad.

>> User.find_by(email: '').update!(password: nil)