Reporting Tools (Third party)

Zammad stores its data in Elasticsearch, which opens it up to a wide range of third party reporting and visualization tools.

Use third party reporting tools to boost your reporting capabilities.

Both self-hosted and Zammad SaaS (hosted) customers can connect reporting tools to their instance. The only requirement is access to your Elasticsearch index: self-hosted customers have it by default, while hosted customers can enable it via the Elasticsearch (SaaS) integration (Plus or Ultimate plans).

Getting started

You need:

• An instance of the reporting tool of your choice (hosted or self-hosted)

• Read access to your Elasticsearch index

Warning

Never expose Elasticsearch to the public if you’re not sure how to do it. Especially never without authentication! Zammad stores very sensitive information within the Elasticsearch index.

We will not cover core configurations of each tool and can’t support you with the configuration of your specific third party tool. For a deeper insight, have a look at our List of Indexed Attributes.

Known to be working

• Reporting with Grafana

Note

Want to use another tool?

Don’t worry, if it does support Elasticsearch indexes, you may be good to go! See List of Indexed Attributes for available indexes.