Group

Note

• Please note that follow_up_possible may not work as expected. The possible values are yes or new_ticket!

• If you want to create or update subgroups, use :: as delimiter for the names. You also have to name the complete hierarchy in the name. Example: Sales::Europe::South

List

Required permission: admin.group

GET-Request sent: /api/v1/groups

Response:

# HTTP-Code 200 Ok

[
   {
      "id": 1,
      "signature_id": 1,
      "email_address_id": null,
      "name": "Sales",
      "assignment_timeout": null,
      "follow_up_possible": "yes",
      "follow_up_assignment": true,
      "active": true,
      "note": "Standard Group/Pool for Tickets.",
      "updated_by_id": 1,
      "created_by_id": 1,
      "created_at": "2021-11-03T11:51:13.449Z",
      "updated_at": "2021-11-03T11:57:16.357Z",
      "user_ids": [
         3,
         4,
         5
      ]
   },
   {
      "id": 2,
      "signature_id": null,
      "email_address_id": null,
      "name": "2nd Level",
      "assignment_timeout": null,
      "follow_up_possible": "yes",
      "follow_up_assignment": true,
      "active": true,
      "note": null,
      "updated_by_id": 1,
      "created_by_id": 1,
      "created_at": "2021-11-03T11:57:15.802Z",
      "updated_at": "2021-11-03T11:57:16.361Z",
      "user_ids": [
         3,
         4,
         5
      ]
   },
   {
      "id": 3,
      "signature_id": null,
      "email_address_id": null,
      "name": "Service Desk",
      "assignment_timeout": null,
      "follow_up_possible": "yes",
      "follow_up_assignment": true,
      "active": true,
      "note": null,
      "updated_by_id": 1,
      "created_by_id": 1,
      "created_at": "2021-11-03T11:57:15.807Z",
      "updated_at": "2021-11-03T11:57:16.365Z",
      "user_ids": [
         3,
         4,
         5
      ]
   }
]

Show

Required permission: admin.group

GET-Request sent: /api/v1/groups/{id}

Response:

# HTTP-Code 200 Ok

{
   "id": 2,
   "signature_id": null,
   "email_address_id": null,
   "name": "2nd Level",
   "assignment_timeout": null,
   "follow_up_possible": "yes",
   "follow_up_assignment": true,
   "active": true,
   "note": null,
   "updated_by_id": 1,
   "created_by_id": 1,
   "created_at": "2021-11-03T11:57:15.802Z",
   "updated_at": "2021-11-03T11:57:16.361Z",
   "user_ids": [
      3,
      4,
      5
   ]
}

Create

Required permission: admin.group

POST-Request sent: /api/v1/groups

{
  "name": "Amazing Group",
  "signature_id": 1,
  "email_address_id": 1,
  "assignment_timeout": 180,
  "follow_up_possible": "new_ticket",
  "follow_up_assignment": false,
  "active": true,
  "note": "Look at my group, my group is amazing!"
}

Response:

# HTTP-Code 201 Created

{
   "id": 7,
   "signature_id": 1,
   "email_address_id": 3,
   "name": "Amazing Group",
   "assignment_timeout": 180,
   "follow_up_possible": "new_ticket",
   "follow_up_assignment": false,
   "active": true,
   "note": "Look at my group, my group is amazing!",
   "updated_by_id": 3,
   "created_by_id": 3,
   "created_at": "2021-11-08T13:09:41.526Z",
   "updated_at": "2021-11-08T13:09:41.526Z",
   "user_ids": []
}

Update

Required permission: admin.group

PUT-Request sent: /api/v1/groups/{id}

{
  "name": "Amazing Group",
  "signature_id": 1,
  "email_address_id": 3,
  "assignment_timeout": 0,
  "follow_up_possible": "new_ticket",
  "follow_up_assignment": true,
  "active": true,
  "note": "Look at my group, my group is amazing!"
}

Response:

# HTTP-Code 200 Ok

{
   "id": 7,
   "signature_id": 1,
   "email_address_id": 3,
   "name": "Amazing Group",
   "assignment_timeout": 0,
   "follow_up_possible": "new_ticket",
   "follow_up_assignment": true,
   "active": true,
   "note": "Look at my group, my group is amazing!",
   "updated_by_id": 3,
   "created_by_id": 3,
   "created_at": "2021-11-08T13:09:41.526Z",
   "updated_at": "2021-11-08T13:36:24.571Z",
   "user_ids": []
}

Delete

Required permission: admin.group

Danger

⚠ This is a permanent removal

Please note that removing groups cannot be undone.

Removing organizations with references in e.g. activity streams or tickets is not possible via API - this will be indicated by "error": "Can't delete, object has references.". This is not a bug.

Consider setting affected groups to inactive instead or ensure to move all existing tickets to new groups.

DELETE-Request sent: /api/v1/groups/{id}

Response:

# HTTP-Code 200 Ok

{}