Answers ======= Show ---- Required permission: ``knowledge_base.reader`` or ``knowledge_base.editor`` ``GET``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}`` .. tip:: If you want to get the content of an answer, add the parameters ``?include_contents={ID of the translated answer}`` to the query URL. To find the ID of the translated answer (can be different than the answer ID), query the answer and look for ``KnowledgeBaseAnswerTranslation``. Use the ID of the translated answer for the above mentioned request (e.g. ``[...]/answers/2?include_contents=5``). The request for the following response included the parameters. Response: .. code-block:: json :force: # HTTP-Code 200 Ok { "id": 1, "assets": { "KnowledgeBaseAnswer": { "1": { "category_id": 1, "position": 0, "archived_at": null, "internal_at": "2025-03-12T14:52:38.014Z", "published_at": null, "id": 1, "promoted": false, "internal_note": null, "archived_by_id": null, "internal_by_id": 3, "published_by_id": null, "created_at": "2025-03-12T14:50:48.732Z", "updated_at": "2025-03-13T11:04:17.734Z", "translation_ids": [ 1 ], "attachments": [], "tags": [] } }, "KnowledgeBaseCategory": { "1": { "id": 1, "knowledge_base_id": 1, "parent_id": null, "category_icon": "f115", "position": 0, "created_at": "2025-03-12T14:50:42.533Z", "updated_at": "2025-03-13T11:04:17.874Z", "translation_ids": [ 1 ], "answer_ids": [ 1, 4, 5 ], "child_ids": [ 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBase": { "1": { "show_feed_icon": false, "custom_address": "mynewaddress.tld", "id": 1, "iconset": "FontAwesome", "color_highlight": "#38ae6a", "color_header": "#f9fafb", "color_header_link": "hsl(206,8%,50%)", "homepage_layout": "grid", "category_layout": "grid", "active": true, "created_at": "2025-03-12T10:09:01.203Z", "updated_at": "2025-03-13T09:17:11.874Z", "translation_ids": [ 1 ], "kb_locale_ids": [ 1 ], "category_ids": [ 2, 1 ], "answer_ids": [ 2, 3, 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBaseLocale": { "1": { "id": 1, "knowledge_base_id": 1, "system_locale_id": 1, "primary": true, "created_at": "2025-03-12T10:09:01.206Z", "updated_at": "2025-03-12T10:09:01.206Z", "knowledge_base_translation_ids": [ 1 ], "category_translation_ids": [], "answer_translation_ids": [], "menu_item_ids": [] } }, "KnowledgeBaseTranslation": { "1": { "id": 1, "title": "Company Knowledge Base", "footer_note": "© Company", "kb_locale_id": 1, "knowledge_base_id": 1, "created_at": "2025-03-12T10:09:01.224Z", "updated_at": "2025-03-13T09:00:07.809Z" } }, "KnowledgeBaseCategoryTranslation": { "1": { "id": 1, "title": "Category 1", "kb_locale_id": 1, "category_id": 1, "created_at": "2025-03-12T14:50:42.547Z", "updated_at": "2025-03-12T14:50:42.547Z" } }, "KnowledgeBaseAnswerTranslation": { "1": { "id": 1, "title": "Answer 1", "kb_locale_id": 1, "answer_id": 1, "content_id": 1, "created_by_id": 3, "updated_by_id": 3, "created_at": "2025-03-12T14:50:48.750Z", "updated_at": "2025-03-12T14:51:11.559Z" } }, "User": { "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-03-10T15:49:27.097Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "intro": true, "keyboard_shortcuts_clues": true, "locale": "de-de", "theme": "light", "overviews_last_used": { "1": "2025-03-12T09:19:44.289Z", "2": "2025-03-12T09:19:36.992Z", "3": "2025-03-12T09:19:43.220Z", "5": "2025-03-12T09:19:15.831Z", "6": "2025-03-12T09:19:50.081Z", "12": "2025-03-12T09:19:35.027Z", "13": "2025-03-12T09:19:41.238Z", "4": "2025-03-12T09:19:50.743Z" } }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-02-24T14:33:11.408Z", "updated_at": "2025-03-12T09:19:51.034Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ], "12": [ "full" ], "13": [ "full" ], "14": [ "full" ], "15": [ "full" ], "16": [ "full" ], "17": [ "full" ], "18": [ "full" ], "19": [ "full" ], "20": [ "full" ], "21": [ "full" ] } } }, "KnowledgeBaseAnswerTranslationContent": { "1": { "body": "This is the body of answer 1.", "id": 1, "attachments": [] } } } } Create ------ Required permission: ``knowledge_base.editor`` ``POST``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers`` .. code-block:: json :force: { "category_id": "1", "translations_attributes": [ { "content_attributes": { "body": "This is such an important answer!" }, "kb_locale_id": 1, "title": "Very important answer!!" } ] } Response: .. code-block:: json :force: # HTTP-Code 200 Ok { "id": 7, "assets": { "KnowledgeBaseAnswer": { "7": { "id": 7, "category_id": 1, "promoted": false, "internal_note": null, "position": 4, "archived_at": null, "archived_by_id": null, "internal_at": null, "internal_by_id": null, "published_at": null, "published_by_id": null, "created_at": "2025-03-13T12:21:27.078Z", "updated_at": "2025-03-13T12:21:27.122Z", "translation_ids": [ 7 ], "attachments": [], "tags": [] } }, "KnowledgeBaseCategory": { "1": { "id": 1, "knowledge_base_id": 1, "parent_id": null, "category_icon": "f115", "position": 0, "created_at": "2025-03-12T14:50:42.533Z", "updated_at": "2025-03-13T12:21:27.123Z", "translation_ids": [ 1 ], "answer_ids": [ 1, 4, 5, 6, 7 ], "child_ids": [ 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBase": { "1": { "show_feed_icon": false, "custom_address": "mynewaddress.tld", "id": 1, "iconset": "FontAwesome", "color_highlight": "#38ae6a", "color_header": "#f9fafb", "color_header_link": "hsl(206,8%,50%)", "homepage_layout": "grid", "category_layout": "grid", "active": true, "created_at": "2025-03-12T10:09:01.203Z", "updated_at": "2025-03-13T09:17:11.874Z", "translation_ids": [ 1 ], "kb_locale_ids": [ 1 ], "category_ids": [ 2, 1 ], "answer_ids": [ 2, 3, 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBaseLocale": { "1": { "id": 1, "knowledge_base_id": 1, "system_locale_id": 1, "primary": true, "created_at": "2025-03-12T10:09:01.206Z", "updated_at": "2025-03-12T10:09:01.206Z", "knowledge_base_translation_ids": [ 1 ], "category_translation_ids": [], "answer_translation_ids": [], "menu_item_ids": [] } }, "KnowledgeBaseTranslation": { "1": { "id": 1, "title": "Company Knowledge Base", "footer_note": "© Company", "kb_locale_id": 1, "knowledge_base_id": 1, "created_at": "2025-03-12T10:09:01.224Z", "updated_at": "2025-03-13T09:00:07.809Z" } }, "KnowledgeBaseCategoryTranslation": { "1": { "id": 1, "title": "Category 1", "kb_locale_id": 1, "category_id": 1, "created_at": "2025-03-12T14:50:42.547Z", "updated_at": "2025-03-12T14:50:42.547Z" } }, "KnowledgeBaseAnswerTranslation": { "7": { "id": 7, "title": "Very important answer!!", "kb_locale_id": 1, "answer_id": 7, "content_id": 7, "created_by_id": 3, "updated_by_id": 3, "created_at": "2025-03-13T12:21:27.096Z", "updated_at": "2025-03-13T12:21:27.120Z" } }, "User": { "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-03-10T15:49:27.097Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "intro": true, "keyboard_shortcuts_clues": true, "locale": "de-de", "theme": "light", "overviews_last_used": { "1": "2025-03-12T09:19:44.289Z", "2": "2025-03-12T09:19:36.992Z", "3": "2025-03-12T09:19:43.220Z", "5": "2025-03-12T09:19:15.831Z", "6": "2025-03-12T09:19:50.081Z", "12": "2025-03-12T09:19:35.027Z", "13": "2025-03-12T09:19:41.238Z", "4": "2025-03-12T09:19:50.743Z" } }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-02-24T14:33:11.408Z", "updated_at": "2025-03-12T09:19:51.034Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ], "12": [ "full" ], "13": [ "full" ], "14": [ "full" ], "15": [ "full" ], "16": [ "full" ], "17": [ "full" ], "18": [ "full" ], "19": [ "full" ], "20": [ "full" ], "21": [ "full" ] } } }, "KnowledgeBaseAnswerTranslationContent": { "7": { "id": 7, "body": "This is such an important answer!", "attachments": [] } } } } Change ------ Required permission: ``knowledge_base.editor`` ``PATCH``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}`` .. code-block:: json :force: { "category_id": "1", "translations_attributes": [ { "content_attributes": { "body": "Changed text of answer via API" }, "id": 7, "title": "Changed title of answer via API" } ] } Response: .. code-block:: json :force: # HTTP-Code 200 Ok { "id": 7, "assets": { "KnowledgeBaseAnswer": { "7": { "category_id": 1, "archived_at": null, "internal_at": null, "published_at": null, "id": 7, "promoted": false, "internal_note": null, "position": 4, "archived_by_id": null, "internal_by_id": null, "published_by_id": null, "created_at": "2025-03-13T12:21:27.078Z", "updated_at": "2025-03-13T12:30:14.523Z", "translation_ids": [ 7 ], "attachments": [], "tags": [] } }, "KnowledgeBaseCategory": { "1": { "id": 1, "knowledge_base_id": 1, "parent_id": null, "category_icon": "f115", "position": 0, "created_at": "2025-03-12T14:50:42.533Z", "updated_at": "2025-03-13T12:30:14.523Z", "translation_ids": [ 1 ], "answer_ids": [ 1, 4, 5, 6, 7 ], "child_ids": [ 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBase": { "1": { "show_feed_icon": false, "custom_address": "mynewaddress.tld", "id": 1, "iconset": "FontAwesome", "color_highlight": "#38ae6a", "color_header": "#f9fafb", "color_header_link": "hsl(206,8%,50%)", "homepage_layout": "grid", "category_layout": "grid", "active": true, "created_at": "2025-03-12T10:09:01.203Z", "updated_at": "2025-03-13T09:17:11.874Z", "translation_ids": [ 1 ], "kb_locale_ids": [ 1 ], "category_ids": [ 2, 1 ], "answer_ids": [ 2, 3, 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBaseLocale": { "1": { "id": 1, "knowledge_base_id": 1, "system_locale_id": 1, "primary": true, "created_at": "2025-03-12T10:09:01.206Z", "updated_at": "2025-03-12T10:09:01.206Z", "knowledge_base_translation_ids": [ 1 ], "category_translation_ids": [], "answer_translation_ids": [], "menu_item_ids": [] } }, "KnowledgeBaseTranslation": { "1": { "id": 1, "title": "Company Knowledge Base", "footer_note": "© Company", "kb_locale_id": 1, "knowledge_base_id": 1, "created_at": "2025-03-12T10:09:01.224Z", "updated_at": "2025-03-13T09:00:07.809Z" } }, "KnowledgeBaseCategoryTranslation": { "1": { "id": 1, "title": "Category 1", "kb_locale_id": 1, "category_id": 1, "created_at": "2025-03-12T14:50:42.547Z", "updated_at": "2025-03-12T14:50:42.547Z" } }, "KnowledgeBaseAnswerTranslation": { "7": { "answer_id": 7, "title": "Changed title of answer via API", "id": 7, "kb_locale_id": 1, "content_id": 7, "created_by_id": 3, "updated_by_id": 3, "created_at": "2025-03-13T12:21:27.096Z", "updated_at": "2025-03-13T12:30:14.520Z" } }, "User": { "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-03-10T15:49:27.097Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "intro": true, "keyboard_shortcuts_clues": true, "locale": "de-de", "theme": "light", "overviews_last_used": { "1": "2025-03-12T09:19:44.289Z", "2": "2025-03-12T09:19:36.992Z", "3": "2025-03-12T09:19:43.220Z", "5": "2025-03-12T09:19:15.831Z", "6": "2025-03-12T09:19:50.081Z", "12": "2025-03-12T09:19:35.027Z", "13": "2025-03-12T09:19:41.238Z", "4": "2025-03-12T09:19:50.743Z" } }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-02-24T14:33:11.408Z", "updated_at": "2025-03-12T09:19:51.034Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ], "12": [ "full" ], "13": [ "full" ], "14": [ "full" ], "15": [ "full" ], "16": [ "full" ], "17": [ "full" ], "18": [ "full" ], "19": [ "full" ], "20": [ "full" ], "21": [ "full" ] } } }, "KnowledgeBaseAnswerTranslationContent": { "7": { "body": "Changed text of answer via API", "id": 7, "attachments": [] } } } } Delete ------ Required permission: ``knowledge_base.editor`` ``DELETE``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}`` Response: .. code-block:: json :force: # HTTP-Code 200 Ok {} Manage Publication Status ------------------------- Required permission: ``knowledge_base.editor`` .. note:: Responses are omitted here. You can expect to get a response like for showing an answer with a populated value for ``archived_at``, ``published_at`` or ``internal_at``, depending on which request you execute. Publish Internally: ``POST``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/internal`` Publish publicly: ``POST``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/publish`` Archive: ``POST``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/archive`` Unarchive: ``POST``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/unarchive`` Manage Attachments ------------------ Required permission: ``knowledge_base.editor`` Add attachment: ``POST``-Request with payload sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/attachments`` Response: .. code-block:: json :force: # HTTP-Code 200 Ok { "KnowledgeBaseAnswer": { "4": { "updated_at": "2025-03-13T13:07:46.955Z", "id": 4, "category_id": 1, "promoted": false, "internal_note": null, "position": 0, "archived_at": null, "archived_by_id": null, "internal_at": "2025-03-13T12:51:00.000Z", "internal_by_id": 3, "published_at": null, "published_by_id": null, "created_at": "2025-03-13T11:02:28.728Z", "translation_ids": [ 4 ], "attachments": [ { "id": 1, "url": "/api/v1/attachments/1", "preview_url": "/api/v1/attachments/1?preview=1", "filename": "html-0dd51a3.zip", "size": "9939339", "preferences": { "Content-Type": "application/zip" } }, { "id": 2, "url": "/api/v1/attachments/2", "preview_url": "/api/v1/attachments/2?preview=1", "filename": "mail-21.eml", "size": "402", "preferences": { "Content-Type": "message/rfc822" } }, { "id": 3, "url": "/api/v1/attachments/3", "preview_url": "/api/v1/attachments/3?preview=1", "filename": "sample_file.txt", "size": "39", "preferences": { "Content-Type": "text/plain" } } ], "tags": [] } }, "KnowledgeBaseCategory": { "1": { "id": 1, "knowledge_base_id": 1, "parent_id": null, "category_icon": "f115", "position": 0, "created_at": "2025-03-12T14:50:42.533Z", "updated_at": "2025-03-13T13:07:46.956Z", "translation_ids": [ 1 ], "answer_ids": [ 5, 6, 7, 4 ], "child_ids": [ 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBase": { "1": { "show_feed_icon": false, "custom_address": "mynewaddress.tld", "id": 1, "iconset": "FontAwesome", "color_highlight": "#38ae6a", "color_header": "#f9fafb", "color_header_link": "hsl(206,8%,50%)", "homepage_layout": "grid", "category_layout": "grid", "active": true, "created_at": "2025-03-12T10:09:01.203Z", "updated_at": "2025-03-13T09:17:11.874Z", "translation_ids": [ 1 ], "kb_locale_ids": [ 1 ], "category_ids": [ 2, 1 ], "answer_ids": [ 2, 3, 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBaseLocale": { "1": { "id": 1, "knowledge_base_id": 1, "system_locale_id": 1, "primary": true, "created_at": "2025-03-12T10:09:01.206Z", "updated_at": "2025-03-12T10:09:01.206Z", "knowledge_base_translation_ids": [ 1 ], "category_translation_ids": [], "answer_translation_ids": [], "menu_item_ids": [] } }, "KnowledgeBaseTranslation": { "1": { "id": 1, "title": "Company Knowledge Base", "footer_note": "© Company", "kb_locale_id": 1, "knowledge_base_id": 1, "created_at": "2025-03-12T10:09:01.224Z", "updated_at": "2025-03-13T09:00:07.809Z" } }, "KnowledgeBaseCategoryTranslation": { "1": { "id": 1, "title": "Category 1", "kb_locale_id": 1, "category_id": 1, "created_at": "2025-03-12T14:50:42.547Z", "updated_at": "2025-03-12T14:50:42.547Z" } }, "KnowledgeBaseAnswerTranslation": { "4": { "answer_id": 4, "updated_at": "2025-03-13T13:07:46.953Z", "id": 4, "title": "Answer 2", "kb_locale_id": 1, "content_id": 4, "created_by_id": 3, "updated_by_id": 3, "created_at": "2025-03-13T11:02:28.746Z" } }, "User": { "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-03-10T15:49:27.097Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "intro": true, "keyboard_shortcuts_clues": true, "locale": "en-us", "theme": "light", "overviews_last_used": { "1": "2025-03-12T09:19:44.289Z", "2": "2025-03-12T09:19:36.992Z", "3": "2025-03-12T09:19:43.220Z", "4": "2025-03-12T09:19:50.743Z", "5": "2025-03-12T09:19:15.831Z", "6": "2025-03-12T09:19:50.081Z", "12": "2025-03-12T09:19:35.027Z", "13": "2025-03-12T09:19:41.238Z" } }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-02-24T14:33:11.408Z", "updated_at": "2025-03-13T12:51:56.613Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ], "12": [ "full" ], "13": [ "full" ], "14": [ "full" ], "15": [ "full" ], "16": [ "full" ], "17": [ "full" ], "18": [ "full" ], "19": [ "full" ], "20": [ "full" ], "21": [ "full" ] } } } } Delete attachment: ``DELETE``-Request sent: ``/api/v1/knowledge_bases/{ID of your KB}/answers/{ID of answer}/attachments/{ID of attachment}`` Response: .. code-block:: json :force: # HTTP-Code 200 Ok { "KnowledgeBaseAnswer": { "4": { "updated_at": "2025-03-13T13:16:32.444Z", "id": 4, "category_id": 1, "promoted": false, "internal_note": null, "position": 0, "archived_at": null, "archived_by_id": null, "internal_at": "2025-03-13T12:51:00.000Z", "internal_by_id": 3, "published_at": null, "published_by_id": null, "created_at": "2025-03-13T11:02:28.728Z", "translation_ids": [ 4 ], "attachments": [ { "id": 1, "url": "/api/v1/attachments/1", "preview_url": "/api/v1/attachments/1?preview=1", "filename": "html-0dd51a3.zip", "size": "9939339", "preferences": { "Content-Type": "application/zip" } }, { "id": 2, "url": "/api/v1/attachments/2", "preview_url": "/api/v1/attachments/2?preview=1", "filename": "mail-21.eml", "size": "402", "preferences": { "Content-Type": "message/rfc822" } } ], "tags": [] } }, "KnowledgeBaseCategory": { "1": { "id": 1, "knowledge_base_id": 1, "parent_id": null, "category_icon": "f115", "position": 0, "created_at": "2025-03-12T14:50:42.533Z", "updated_at": "2025-03-13T13:16:32.444Z", "translation_ids": [ 1 ], "answer_ids": [ 5, 6, 7, 4 ], "child_ids": [ 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBase": { "1": { "show_feed_icon": false, "custom_address": "mynewaddress.tld", "id": 1, "iconset": "FontAwesome", "color_highlight": "#38ae6a", "color_header": "#f9fafb", "color_header_link": "hsl(206,8%,50%)", "homepage_layout": "grid", "category_layout": "grid", "active": true, "created_at": "2025-03-12T10:09:01.203Z", "updated_at": "2025-03-13T09:17:11.874Z", "translation_ids": [ 1 ], "kb_locale_ids": [ 1 ], "category_ids": [ 2, 1 ], "answer_ids": [ 2, 3, 1 ], "permission_ids": [], "permissions_effective": [] } }, "KnowledgeBaseLocale": { "1": { "id": 1, "knowledge_base_id": 1, "system_locale_id": 1, "primary": true, "created_at": "2025-03-12T10:09:01.206Z", "updated_at": "2025-03-12T10:09:01.206Z", "knowledge_base_translation_ids": [ 1 ], "category_translation_ids": [], "answer_translation_ids": [], "menu_item_ids": [] } }, "KnowledgeBaseTranslation": { "1": { "id": 1, "title": "Company Knowledge Base", "footer_note": "© Company", "kb_locale_id": 1, "knowledge_base_id": 1, "created_at": "2025-03-12T10:09:01.224Z", "updated_at": "2025-03-13T09:00:07.809Z" } }, "KnowledgeBaseCategoryTranslation": { "1": { "id": 1, "title": "Category 1", "kb_locale_id": 1, "category_id": 1, "created_at": "2025-03-12T14:50:42.547Z", "updated_at": "2025-03-12T14:50:42.547Z" } }, "KnowledgeBaseAnswerTranslation": { "4": { "answer_id": 4, "updated_at": "2025-03-13T13:16:32.442Z", "id": 4, "title": "Answer 2", "kb_locale_id": 1, "content_id": 4, "created_by_id": 3, "updated_by_id": 3, "created_at": "2025-03-13T11:02:28.746Z" } }, "User": { "3": { "id": 3, "organization_id": null, "login": "admin@example.com", "firstname": "Test", "lastname": "Admin", "email": "admin@example.com", "image": null, "image_source": null, "web": "", "phone": "", "fax": "", "mobile": "", "department": null, "street": "", "zip": "", "city": "", "country": "", "address": null, "vip": false, "verified": false, "active": true, "note": "", "last_login": "2025-03-10T15:49:27.097Z", "source": null, "login_failed": 0, "out_of_office": false, "out_of_office_start_at": null, "out_of_office_end_at": null, "out_of_office_replacement_id": null, "preferences": { "notification_config": { "matrix": { "create": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "update": { "criteria": { "owned_by_me": true, "owned_by_nobody": true, "subscribed": true, "no": false }, "channel": { "email": true, "online": true } }, "reminder_reached": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } }, "escalation": { "criteria": { "owned_by_me": true, "owned_by_nobody": false, "subscribed": false, "no": false }, "channel": { "email": true, "online": true } } } }, "intro": true, "keyboard_shortcuts_clues": true, "locale": "en-us", "theme": "light", "overviews_last_used": { "1": "2025-03-12T09:19:44.289Z", "2": "2025-03-12T09:19:36.992Z", "3": "2025-03-12T09:19:43.220Z", "5": "2025-03-12T09:19:15.831Z", "6": "2025-03-12T09:19:50.081Z", "12": "2025-03-12T09:19:35.027Z", "13": "2025-03-12T09:19:41.238Z", "4": "2025-03-12T09:19:50.743Z" } }, "updated_by_id": 3, "created_by_id": 1, "created_at": "2025-02-24T14:33:11.408Z", "updated_at": "2025-03-13T12:51:56.613Z", "role_ids": [ 1, 2 ], "two_factor_preference_ids": [], "organization_ids": [], "authorization_ids": [], "overview_sorting_ids": [], "group_ids": { "1": [ "full" ], "2": [ "full" ], "3": [ "full" ], "4": [ "full" ], "5": [ "full" ], "6": [ "full" ], "7": [ "full" ], "8": [ "full" ], "9": [ "full" ], "10": [ "full" ], "11": [ "full" ], "12": [ "full" ], "13": [ "full" ], "14": [ "full" ], "15": [ "full" ], "16": [ "full" ], "17": [ "full" ], "18": [ "full" ], "19": [ "full" ], "20": [ "full" ], "21": [ "full" ] } } } }