Issues you might encounter



Please note that Zammad GmbH announced the end of life of the Zammad-App for Univention! Users where already alarmed by Email late 2021 about this upcoming change.

We’re providing an export guide, please see: Export Zammad on Univention for migration.

If you’re planning to install Zammad on Univention right now, please consider using either package, docker compose, or source installations as alternative.

Below we have gathered information to problems that might occur in combination with Univention.

Zammad can’t communicate with external systems

In rare cases (sometimes even right after installation), Zammad won’t be able to communicate with e.g. external Email servers. Simply restart the Zammad app in the App Center module in the UCS management system and it should be enough to get it back working.