It’s possible to put your Facebook page communication into Zammad. To do so, you need to follow these steps:

Register Facebook app

Register your Zammad as Facebook app at https://developers.facebook.com.

new app page

Click on “Create New App” and enter app name

app settings

You need to do the following:

  • Go to Settings -> Basic
  • “+ add Platform” -> Website and enter your Zammad URL link http://support.zammad.com
  • Fill “App Domains”, “Contact Email”, “Privacy Policy URL”, “Terms of Service URL” and add a app icon

Finally “Save Changes”.

In order to read and write on facebook pages we need to get “publish_pages” and “manage_pages” permissions.

Go to “App Review” and request them.

"publish_pages" and "manage_pages" permissions

Finally go to Settings -> Basic -> “App Secret” -> “Show” and note the “App ID” and “App Secret”.

Configure Zammad as Facebook app

Go to “Admin -> Channels -> Facebook”

Admin -> Channels -> Facebook

Click on “Connect Facebook App” and enter your “App ID”, “App Secret” and verify the “Callback URL”.

Connect Facebook App, click "Submit"

Done, your Zammad is configured as Facebook App now.

Start using your new channel

Start and write a post to your page, short time later you will have a new ticket in Zammad.

Just click on the reply button (as you do it for emails) to send a comment.