It’s possible to put your Facebook page communication into Zammad. To do so, you need to follow these steps:
Register Facebook app¶
Register your Zammad as Facebook app at https://developers.facebook.com.
Click on “Create New App” and enter app name
You need to do the following:
- Go to Settings -> Basic
- “+ add Platform” -> Website and enter your Zammad URL link http://support.zammad.com
Finally “Save Changes”.
In order to read and write on facebook pages we need to get “publish_pages” and “manage_pages” permissions.
Go to “App Review” and request them.
Finally go to Settings -> Basic -> “App Secret” -> “Show” and note the “App ID” and “App Secret”.
Configure Zammad as Facebook app¶
Go to “Admin -> Channels -> Facebook”
Click on “Connect Facebook App” and enter your “App ID”, “App Secret” and verify the “Callback URL”.
Done, your Zammad is configured as Facebook App now.
Start using your new channel¶
Start and write a post to your page, short time later you will have a new ticket in Zammad.
Just click on the reply button (as you do it for emails) to send a comment.